How to Start a Performance Management Program

Performance is an ever-present conversation in the corridors of city halls around the country. Talk to any city manager or local politician and they will invariably tell you that it’s one of their top priorities.

Download our free guide to understand the benefits of a well-run performance measurement/management program. In this guide, you’ll learn:

• Why measure performance?
• Conditions for a successful performance measurement program
• The difference between measuring performance and managing it
• Types of performance measures
• Six key steps to getting your program off the ground
• What to consider when selecting a performance measurement/management software
• BONUS: List of suggested performance measures by department, courtesy of the Novak Consulting Group