Performance Management

Measure What Matters: Examples of Library Performance Measures

Photo of Calgary public library

In our previous Measure What Matters post, we took a look at common examples of police department performance measures. In today’s post, we’ll take a decidedly literary turn and examine what performance measures and key performance indicators library departments across North America are using to ensure they are delivering the best results for their communities.

Libraries provide invaluable resources to the communities they service, and in the contemporary world these resources often stretch far outside our traditional understanding of what a library can provide. Beyond books, most public libraries offer an expanding set of digital services that include film and television rentals, adult literacy courses, and the ever-valuable point-of-access internet use to those who would otherwise be unable to utilize web-based services.

Just as importantly, public libraries provide these services to individuals for free, and as such render themselves among the most important of our cultural institutions. Regardless of socioeconomic status, people across the continent can engage in knowledge sharing, personal and professional development, and community activities at their local library.

To help library departments better achieve their goals and execute on their strategies, we analyzed our database of over ten thousand performance measures, drawn from a group of over a hundred local government organizations, to find the most commonly used performance measures for library departments in the US and Canada.

Below, we’ll look at some of these metrics and key performance indicators and provide examples as to how library departments in local governments are measuring them. We hope you find it valuable in developing your own library performance measures!

  1. Library Visits: Number of library visits (all facilities) per quarter. Sometimes measured as library visits per capita.
    The City of Rowlett, Texas, splits out virtual library visits from physical visits in their strategic plan dashboard:

    Screenshot of City of Rowlett's library visits performance measures chart

  2. Registered Borrowers: Number of library registered borrowers. Typically tracked as the number of active library card holders, per quarter.
    The City of Oshkosh, Wisconsin, reports annual library card holders and active users as a percentage of service population. This chart is taken from the city’s strategic plan and KPIs dashboard:
    Screenshot of City of Oshkosh's registered library card holders and active users performance measures chart
  3. Library Circulation: Circulation of materials for all library facilities. Commonly divided between electronic materials and hard copy materials.
    Here is an example of how the City of Rowlett, Texas, does this:
    Screenshot of City of Rowlett's library circulation performance measures chart
    The City of Scottsdale, Arizona, tracks digital materials circulation and physical materials circulation in separate charts. Here is an example of one of those charts in their quarterly performance report:
    Screenshot of City of Scottsdale's digital materials library circulation performance measures chart
  4. Library Programs Offered: Number of library programs offered to residents. These are often split out by type of program (e.g. number of Environmental programs, or Diverse Needs programs offered).
    The City of Brookings, South Dakota, provides a total number of library programs offered per year as part of the city’s Insight Performance dashboard:
    Screenshot of City of Brookings library programs offered performance measures chart
  5. Library Expenditure: Commonly, this is measuring total expenditure toward library personnel and operations. Some local governments measure operations & maintenance expenditures per square foot and operations & maintenance expenditures per visit.
    This chart below is a benchmarking example taken from the Valley Benchmark Communities (VBC) group, comprising 14 cities and counties in the Arizona area. Each community tracks annual library operation and maintenance expenditures per square foot. This chart shares group benchmarking data from VBC’s FY 2020-2021 Trend Report dashboard:
    Screenshot of Valley Benchmark Communities' library operation and maintenance expenditures performance measures chart

Other common library performance measures that we found in our database include:

  • Physical item turnover rate: The number of physical items checked out over the fiscal year relative to the number of items available.
  • Library programs attendance: The actual number of attendees for all library programs.

Interested in learning more? Click here to download our complete guide on developing performance measures for local governments, including other departments such as police, fire, economic development, and more.

Josh Elyea

Based in Toronto, Josh Elyea has been writing professionally for over a decade. His experience bridges the space between the corporate and the creative, and his portfolio includes everything from journalism and copy to fiction and screenplays.

Josh has a Master’s Degree in Literature with a specific focus on postwar American literature–a subject which has left him with a keen interest in the intersection between the stories we tell and the social, political, and economic consequences they grow from. He began his career with Enviso because he believes that the institutions that shape our society matter, and he’s excited to help build better and more trustworthy public sector organizations across North America.

In his spare time, Josh is a multi-instrumentalist, a Blue Jays fan, and an avid reader of fiction.

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